By Danny James, Managing Partner - NFU Mutual Central Warwickshire
The last 12 months have been the most challenging that many of us have ever faced in our business lives. 2020 has taught us a number of things and within my own business we have increased focus on the things that are central to our values. Supporting customers and always being available for a conversation regardless of the medium we use and delivering honesty and integrity while having some of the hardest conversations we have ever had to have and challenging ourselves to find solutions to new problems that face us and our clients.
Despite the challenges that 2020 has raised, it never fails to inspire me how our clients have managed to adapt and be resilient and I have now doubt that they will thrive in 2021.
Looking back at 2020. Various issues have contributed to a changing insurance market as well as a number of new and evolving risks. 2021 will continue to see hardening of the insurance market. The im...